Dispute Resolution

Dispute Resolution

We take complaints seriously and aim to resolve them as quickly as possible. If you would like to make a complaint you can call us on

13 29 39, email us at investments@australianunity.com.au or write to us at the following address:

Manager – Client Services

Australian Unity Investments

114 Albert Road

South Melbourne VIC 3205

We will promptly acknowledge your complaint within 14 days, investigate it and decide in a timely manner what action needs to be

taken. We will notify you of our decision within 45 days after receipt of the complaint, together with any remedies that are available,

or other avenues of appeal against the decision.

If you are then not satisfied with our handling of your complaint, you may contact:

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

Phone: 1300 78 08 08

Fax: (03) 9613 6399

This service operates as an independent organisation offering free and accessible dispute resolution services to financial services

consumers across Australia.

Please note: Prior to 1 July 2008, these services were provided by the Financial Industry Complaints Service (FICS). A forwarding

service has been arranged so that if you:

send a letter to the FICS PO Box address, it will be redirected to the new GPO Box address above; or
send an email to someone’s old FICS email address, it will be redirected to their equivalent new FOS email addresses, or
type www.fics.asn.au into your web browser, you will be redirected to www.fos.org.au